Screenpointe, Inc. Data Security

Confidentiality

Screenpointe will maintain the highest level of security and confidentiality of all personal information and will under no circumstances sell or distribute personal information to a third party, except as provided in our Privacy Policy or when required to do so by law.

Security Overview

Screenpointe's data is transferred utilizing secure socket layer (SSL) technology and is User ID and Password protected, giving each user their own unique alpha/numeric account name and password. For each order that is placed, we store the IP address which the order originates from. The login activity and IP address is logged with each login attempt.

Sensitive information such as social security numbers and date of births are obscured on all reports that are accessible via the Internet. The network is protected by a firewall system and the operating system is audited on a regular basis to ensure the latest security patches are installed. Our servers are password protected and reside in a secure environment protected from unauthorized access, natural disaster, fire or other compromising conditions. All processes take place at co-located facilities in separate regions of the United States, so even in the event of a regional disaster; your personal data remains secure.

Physical Infrastructure

Continuously available power through redundant UPS systems and diesel generators
Consistent environmental controls through redundant HVAC systems
Raised floors and early warning fire detection systems
Closed-circuit television cameras recording all data center activity
Multiple security checkpoints to gain access to data center

Network Infrastructure

Tier 1 ISP backbones to various local loops for redundant OC-3s
Cisco-powered Internet mesh platform
Local Loop Providers over SONET
Hubbed DS-3s for PTP and Frame Relay Connections
Multiple physical and electronic security layers to safeguard against unauthorized access

Disaster Recovery

Screenpointe conducts data backups every 30 minutes on a continuous basis. The data is transferred to a separate backup server so the active data and backups are in physically different locations. In regards to disaster recovery, our servers are located in a state-of-the-art facility with a 24-7 physical presence and automated monitoring to minimize any disaster events.

We also have multiple database and application servers which client systems can be operated from, so in the case of a failure, we are able to bring client systems online from different servers which are already configured and waiting to be utilized.

Data Retention

Pursuant to the FCRA, we must maintain any reports that we generate for a minimum period of five years. Screenpointe maintains written or electronic copies of information received in conjunction with services rendered for a period of seven years in a secure facility which is electronically and physically monitored 24/7/365. Information is subsequently destroyed by means of erasing and destroying electronic files, and pulverizing and shredding written or hard copy materials.